Success Secret - 4 Simple Steps to Achieving What You Want in Your Life
It seems that during our Open House Conference call , I had stated there would be time for some questions and answers. And there were via the webcast. Participants could-and did-send in questions which we answered. But I forgot to leave a Q&A time for those on the telephone. Once again, my error caused doubt in her mind. And this same person was troubled that a link sent to her was not hot-linked and seemingly invalid. We now had two strikes against us.
Now, these things may seem like small things to you. They did to me at the time. But these experiences made it ever so clear to me how little things can plant-and nurture-doubt in the mind of the prospect or customer. Trust is built slowly. It takes time to gain the confidence of people. Making small agreements and keeping them is the way of creating opportunities for bigger and more important agreements. But dropping the ball at any point-even in small ways-impedes and sometimes kills the long-term relationship.
In any relationship, there are no little things. Everything counts. I'm grateful that with my personal relationships-and with our long-time readers and members--I've built up good "Trust Accounts". Trust accounts are created by consistently doing what you say you'll do and always acting with honesty and integrity. When your trust account is large enough, a small misstep or mistake is easily forgiven or even overlooked. At least they'll give you a chance to clean it up.
But when trust accounts are not yet established, these missteps can be deal killers. It's something to think about. I would really like the chance to build trust with you. If we fall down on anything, please let us know we want to make it right. We're moving fast and as hard as we try, we do make mistakes. But if you'll give us a chance, we'll show you that we really care about long-term relationships. We're good at it and getting better.
Now, these things may seem like small things to you. They did to me at the time. But these experiences made it ever so clear to me how little things can plant-and nurture-doubt in the mind of the prospect or customer. Trust is built slowly. It takes time to gain the confidence of people. Making small agreements and keeping them is the way of creating opportunities for bigger and more important agreements. But dropping the ball at any point-even in small ways-impedes and sometimes kills the long-term relationship.
In any relationship, there are no little things. Everything counts. I'm grateful that with my personal relationships-and with our long-time readers and members--I've built up good "Trust Accounts". Trust accounts are created by consistently doing what you say you'll do and always acting with honesty and integrity. When your trust account is large enough, a small misstep or mistake is easily forgiven or even overlooked. At least they'll give you a chance to clean it up.
But when trust accounts are not yet established, these missteps can be deal killers. It's something to think about. I would really like the chance to build trust with you. If we fall down on anything, please let us know we want to make it right. We're moving fast and as hard as we try, we do make mistakes. But if you'll give us a chance, we'll show you that we really care about long-term relationships. We're good at it and getting better.
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